Everything You Need to Know About Your Telemedicine Visit!

To make your telemedicine appointment with us, you must call WelcomeHealth by phone at (479) 444-7548 during normal clinic hours.

Preparing for Your Telemedicine Appointment:

To ensure a smooth telemedicine experience, follow these steps before your appointment:

  • Charge Your Device: Ensure your smartphone, laptop, or tablet is fully charged or plugged into power.

  • Enable Video & Microphone: Grant camera and microphone access for the appointment.

  • Restart your Device: Close unnecessary programs to optimize video and audio quality.

  • Improve Internet Connection: If possible stay close to your Wi-Fi router or use an Ethernet connection. Ask household members to limit internet usage during your appointment.

  • Supported Systems & Browsers: Use Safari or Chrome on Apple iOS, or Chrome on Android and Google devices.

  • Have a Backup Communication: If technical issues occur, your provider may call you at the phone number on file.

Checking In & Location Requirements:

  • Check-In Early: Log in a few minutes before your appointment to verify your connection.

  • No Recordings Allowed: Audio, video, and still photos are prohibited during the appointment.

  • Arkansas Location Requirement: By state law, you must be physically located in Arkansas during your telemedicine appointment.

  • Established Patient Requirement: Only patients seen at Welcome within the past 12 months are eligible for telemedicine visits.

Telemedicine Conduct & Guidelines:

Telemedicine is a supplement to in-person clinic appointments and should not replace them. Only certain complaints and medical concerns are appropriate to be safely evaluated and treated via telemedicine. Patients may be asked to go to the lab, have imaging such as x-rays, or undergo testing such as EKGs during a telemedicine visit which will require the patient to leave their home. The provider seeing the patient during a telemedicine visit has the sole discretion to determine if the appointment can be completed via telemedicine. A patient may be required to schedule an in-office appointment to address all concerns or to complete the appointment.

Frequently Asked Questions:

  • You will receive a secure link via email or text before your appointment. Click the link to join at your scheduled time.

  • Restart your device and check your internet connect. If issues persist, your provider may call you for further instructions.

    • Diabetes

    • Depression & Anxiety

    • Asthma & Allergies

    • Upper Respiratory Symptoms

    • Possible Urinary Tract Infections (UTIs)

    • STD Screening (for some men)

    • Lab & Test Result Discussions

    For Emergencies: If you are experiencing a medical emergency, go to the nearest emergency room or call 911.

    • High Blood Pressure

    • Skin Rashes or Wounds

    • Pain (Abdominal, Joint, Headache, Chest Pain, etc.)

    • Swelling or Shortness of Breath

    • Digestive Issues or Abnormal Bleeding

    • STD Screening for Women and Some Men

    For Emergencies: If you are experiencing a medical emergency, go to the nearest emergency room or call 911.

  • Yes, WelcomeHealth provides free telemedicine services to all eligible patients.

  • Arkansas law requires all patients be physically located in the state during telemedicine visits.