To make your telemedicine appointment with us, you must call WelcomeHealth by phone at (479) 444-7548 during normal clinic hours.
Telemedicine instructions you need to know!
Prepare for your call in
Be sure the device you will be calling in on, whether smartphone, laptop, tablet, or other is fully charged prior to your appointment or plugged in to power during your appointment.
Enable your device’s video and microphone for the appointment.
Restart your device to close all other programs before beginning your appointment to maximize video and audio speed. If you share internet with others in your household, this may slow your internet so please ask them to stop use during your appointment.
Be as near to your wireless router as practically possible or plugged directly in with an Ethernet cable to maximize internet speed.
Supported operating systems for devices include Apple iOS using Safari or Chrome browsers, as well as Android or Google with Chrome browsers.
We recommend you have a working phone available during your telemedicine appointment. If technological or internet connection problems interfere with communication during your telemedicine appointment, your provider may try to phone you at the number you have provided to WelcomeHealth for further instructions.
Check in and location
Check in early for your appointment to be sure your technology and connection are ready.
No audio or video recordings, or still photos may be taken.
By Arkansas law, patients must be physically located in Arkansas at the time of their telemedicine appointment. Where you live does not matter but you must be in Arkansas during your entire appointment.
Only an established patient who has been seen at WelcomeHealth in the last 12 months may take part in a telemedicine appointment.
Conduct for the appointment
Telemedicine is a supplement to in-person, clinic appointments and should not replace them.
Only certain complaints and medical concerns are appropriate to be safely evaluated and treated via telemedicine.
Patients may be asked to go to lab, have imaging such as x-rays, or testing such as EKGs during a telemedicine visit which will require the patient to leave their home.
The provider seeing the patient during a telemedicine visit has the sole discretion to determine if the appointment can be completed via telemedicine. A patient may be required to schedule an in-office appointment to address all his or her complaints or to complete the appointment.
Examples of healthcare complaints which may be appropriate for telemedicine:
Diabetes, depression, anxiety, asthma, allergies, upper respiratory symptoms, possible urinary tract infection, sexually transmitted disease (STD) screening for some men, lab and other test results.
Examples of healthcare complaints which are not appropriate for telemedicine:
High blood pressure, skin rashes or wounds, pain (abdominal, joint, headache, chest pain, or other), swelling, shortness of breath, troubles with defecation, any abnormal bleeding (nose bleeds, blood with defecation, or other), sexually transmitted disease (STD) screening for women and some men.